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Our Legal Terms and What They Mean for You

These legal terms set out the rules that govern your account and your use of alfabet88, including how we handle your data, what you agree to when you join, and how disputes are managed.

Account TermsPrivacy & DataJurisdiction PolicyUser RightsCookie Use
alfabet88 Our Legal Terms and What They Mean for You
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

We take a straightforward approach to the data we hold: collect what is needed to run your account, protect it properly, and give you clear ways to access or correct it. Here is how each area works in practice.

Data Handling

We collect the information you provide at registration and the transaction records tied to your account. We do not sell your data to third parties.

Cookie Use

We use cookies to keep your session active, remember your language preference, and measure which parts of the platform you use.

Account Security

Your account is protected by password authentication and, where enabled, a one-time PIN sent to your registered mobile number.

Retention and Deletion

We retain account and transaction records for as long as required by applicable law. If you close your account, we will delete or anonymise personal data that is no longer needed, subject to any legal retention obligations that apply in…

LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Matter

If you have a question about your rights under these terms, want to request a copy of your data, or need to raise a formal complaint, our support team handles legal and account queries through the channels below. For data-related requests, include your registered account email so we can verify your identity before processing the request.

Live Chat Start a live chat session from the account menu. For legal queries, select 'Account & Policy' from the topic list so the right team picks it up.
Email Support Send your legal or data request to our support email. Include your account username and the nature of your request for a faster response.
Help Centre Our help centre carries the current version of all policy documents. Search by topic — account terms, data handling, or cookie policy — to find the relevant section.

Common Questions About Our Legal Terms

These are the questions we hear most often about account terms, data rights, and how our policies work in practice.

The version published on this page is always current. We update it when our services or legal requirements change, and continued use of the platform after an update counts as acceptance.

Contact our support team by email or live chat, include your registered account email, and select 'Data Request' as the topic. We will verify your identity before sending any data.

Yes. Submit a deletion request through support. We will remove or anonymise data that is no longer needed, subject to any legal retention periods that apply in your region.

Access depends on local law and is available only where local law permits. Accounts found to be in breach of eligibility rules may be suspended while we carry out a review.

Send your complaint to our support email with your account username and a clear description of the issue. Our team will acknowledge it and follow up within the timeframe stated in our complaints policy.

Locate the transaction reference in your Touch 'n Go eWallet, Boost, or GrabPay history and share it with our support team via live chat. We trace the payment on our end using that reference number.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.